Returns Policy

At NAZAUTO Automotive Parts & Accessories, we want to make returns as simple and straightforward as possible.

What Can Be Returned for Change of Mind?

Eligible items may be returned for change of mind within 30 days of the original purchase date, provided the item is:

• New and unused

• Uninstalled and unmodified

• In its original packaging

• In a condition suitable for resale

• Complete with all supplied parts, accessories, instructions and packaging

Some products may not be eligible for change-of-mind returns. Where applicable, this may be stated on the individual product listing.

Approved change-of-mind returns may be subject to a 15% restocking fee.

The customer is responsible for return shipping costs, and original shipping charges are not refundable for change-of-mind returns.

Please contact NAZAUTO before returning any item so we can confirm the return and provide you with the appropriate return instructions.

When Do Items Need to Be Returned?

Change-of-mind returns must be received by NAZAUTO within 30 days of the original purchase date, unless otherwise agreed by us.

Where Do Items Need to Be Returned?

All returns must be approved by NAZAUTO before being sent.

Once your return has been approved, we will provide you with the appropriate return address and instructions.

Please do not send products back without contacting us first.

When returning an item, please include your:

Full Name
Order or Invoice Number
Phone Number
Email Address
Reason for Return

This allows us to identify and process your return as quickly as possible.

How Do I Return an Item?

Customers are responsible for arranging the return of change-of-mind items to NAZAUTO.

We recommend using a tracked postal or courier service and keeping your tracking information until your return has been processed.

NAZAUTO is not responsible for change-of-mind returns that are lost or damaged while being returned to us.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to NAZAUTO.

The original shipping cost is not refundable, and an approved return may also be subject to a 15% restocking fee.

If you received an incorrect, damaged or faulty product, please contact us before returning it so we can assess the issue and arrange the appropriate next steps.

Refunds

Once your returned item has been received and inspected, we will advise you whether the return has been approved.

Approved refunds will generally be processed back to the original payment method used when placing the order.

Please allow additional time for your bank, credit card provider or payment service to process the refund.

Original Packaging

All change-of-mind returns must be returned in their original packaging and in new, unused and resalable condition.

Products that have been installed, used, modified, damaged or returned with missing components or significantly damaged packaging may not be accepted for a change-of-mind refund.

Incorrectly Ordered Parts

It is the customer's responsibility to check that a product is suitable for their vehicle before purchasing.

If you have ordered the incorrect part, please contact us as soon as possible.

We may accept the item for return provided it meets the conditions of our change-of-mind policy. Return shipping costs, original shipping costs and any applicable restocking fee will be the customer's responsibility.

If you're unsure whether a part will fit your vehicle, please contact NAZAUTO before ordering and we'll do our best to assist with compatibility.

Faulty or Incorrect Products

If you believe an item is faulty, damaged, not as described or you have received the incorrect product, please contact us with your order number and details of the issue.

We may request photographs, videos, vehicle information or other reasonable information to help assess the issue.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Returns Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Contact Us

Before returning an item, please contact:

NAZAUTO Automotive Parts & Accessories
Pakenham, Victoria, Australia

Phone: 0449 992 695
Email: info@nazauto.com.au

Please include your order number and reason for return when contacting us.