Privacy Policy

Last Updated: September 2026

NAZAUTO Automotive Parts & Accessories ("NAZAUTO", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products from us, contact us or otherwise interact with NAZAUTO.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Vehicle information you provide, including make, model, year, registration or VIN where required for product identification or fitment

• Enquiries and communications with us

• Payment and transaction information

• Website usage information

• IP address, browser type, device information and cookies

• Marketing preferences

Payment information may be processed securely by third-party payment providers. NAZAUTO may not directly store your complete credit or debit card details.

2. How We Collect Information

We may collect personal information when you:

• Place an order through our website

• Create an account

• Contact us by phone, email or online form

• Request assistance identifying a product

• Subscribe to marketing communications

• Participate in promotions or offers

• Browse or interact with our website

• Communicate with us through social media or other channels

We may also receive information from third-party service providers involved in processing orders, payments, deliveries or website services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Process payments and refunds

• Respond to enquiries

• Assist with product identification and vehicle compatibility

• Provide customer service

• Manage returns and warranty claims

• Communicate important information about your order

• Improve our website, products and services

• Detect or prevent fraud and misuse

• Maintain business and transaction records

• Send marketing communications where permitted

• Comply with applicable legal and regulatory obligations

4. Sharing Your Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Payment processors

• Shipping and courier providers

• Website and e-commerce service providers

• IT and cloud service providers

• Marketing and analytics providers

• Accountants, lawyers and professional advisers

• Suppliers or manufacturers where required to assist with an order or warranty claim

• Government agencies, regulators or law enforcement where required or authorised by law

We do not sell your personal information as a standalone product.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website and improve the customer experience.

We may also use analytics and advertising technologies to measure website performance and the effectiveness of advertising campaigns.

You may be able to disable or restrict cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Marketing Communications

Where permitted, we may use your contact information to send you information about products, promotions, special offers or other NAZAUTO news.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us.

We may still send you non-marketing communications necessary to process or manage your orders.

7. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business, and to meet applicable legal, accounting and record-keeping obligations.

8. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing a request.

Certain exceptions may apply where permitted by law.

9. Overseas Service Providers

Some third-party providers used by NAZAUTO may store or process information outside Australia.

Where applicable, we take reasonable steps in relation to the handling of personal information by our service providers, subject to applicable Australian privacy requirements.

10. Third-Party Websites

Our website may contain links to third-party websites.

NAZAUTO is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website with the updated revision date.

12. Privacy Questions & Complaints

If you have a question, concern or complaint regarding your privacy or how we handle your personal information, please contact us.

We will review your enquiry and respond within a reasonable period.

Contact NAZAUTO

NAZAUTO Automotive Parts & Accessories
Pakenham, Victoria, Australia

Phone: 0449 992 695
Email: info@nazauto.com.au